FAQ
Short answers. If yours isn't here, email us.
- What does GossipGarden do?
- It emails your customers a review request after the job, with up to two reminders, and shows you who clicked. It also gives you a branded review page with a QR code, reports and a weekly digest.
- Does it filter out unhappy customers?
- No, and it can't. Every customer you add gets the same ask. Review gating is banned by Google and penalised by the FTC, and there is no sentiment step anywhere in the product.
- Which review sites does it work with?
- Google, Facebook, Tripadvisor, Trustpilot, Better Business Bureau and Apple Maps can be asked for reviews, with a weight per site. Yelp is shown as a passive link on your review page only.
- Do I need a card to start the trial?
- No. The 14-day trial starts at signup. Card details are entered on Stripe's secure checkout only when you subscribe.
- What happens after 14 days?
- Sending pauses until you subscribe. Your contacts, settings and history stay as they were.
- Can I change the emails?
- Yes. Edit the ask and reminder templates with merge fields, add your logo, colour and sender name, preview the result and send yourself a test.
- Does it send text messages?
- Not at launch — GossipGarden is email-only today. Texts will come once carrier registration is in place, with written consent recorded per contact.
- How do reminders work?
- Up to two, at delays you choose between 24 hours and a week, inside your send window. They stop the moment someone clicks, unsubscribes or bounces.
- Can customers unsubscribe?
- Every email has a one-click unsubscribe link that takes effect instantly and adds the address to your do-not-contact list.
- Where does my data live?
- In a Supabase (Postgres) database in the United States, scoped to your account. Emails are sent through Resend; payments go through Stripe. See the privacy policy for the details.
- Is there a demo?
- Yes — a live, read-only copy of the real app with a sample business and 90 days of history.
- Who is behind it?
- GossipGarden is a product of Meteor City LLC, a registered company in Wilmington, Delaware. Email [email protected] and a person answers — usually the same day.
- Is review gating illegal?
- Not quite, and the distinction matters. Google’s policy has prohibited it for years and enforcement tightened in April 2026. The FTC’s 2024 rule bans review suppression but does not, on its face, ban selective solicitation — that exposure runs through the FTC Act and the Endorsement Guides instead, and becomes rule exposure the moment you publish a filtered set. We wrote the long version up with sources. The full explanation, with sources.
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